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BMC FootPrints Service Core Versions and Add-ons

The following versions of BMC FootPrints Service Core are available:

• BMC FootPrints Service Core—The web-based service desk and customer problem management solution for Windows, UNIX, and Linux servers.

• BMC FootPrints Asset Core—With BMC FootPrints Asset Core, you can track all hardware and software assets. BMC FootPrints Asset Core allows Agents to incorporate asset data into issues by performing lookups in the asset management database.  Asset data is fully integrated with FootPrints Issue management.  Agents can get automatic snapshots of users' configurations, including platform, hardware, and software information and save the information as part of the Issue record.

• BMC FootPrints Service Core Base Starter Pack—The web-based service desk and customer problem management solution for Windows/SQLExpress or Windows/SQL Server only. This is the same great BMC FootPrints Service Core customers have always used, but geared towards smaller business. Base Starter Pack customers can purchase Change Manager and Mobile. Limitations include:
  • a maximum of fifteen named agents
  • Windows/SQL Express or Windows/SQL Server only
  • no concurrent licenses
  • no ability to add CMDB or SQL Link
  • a maximum of three workspaces plus one survey workspace.
• BMC FootPrints Service Core Hosting Service—All the power of BMC FootPrints Service Core, hosted by BMC Software, Inc.

The following add-on modules are also available for integration with BMC FootPrints Service Core:

• BMC FootPrints Configuration Manager with Service Catalog—ITIL compliant add-on module that provides complete configuration management functionality. Import assets and define your entire configuration. Configuration management data can be imported to Issues. Also features reporting.

NOTE

The Extended Starter Pack is required to purchase the BMC FootPrints Configuration Manager module. Please contact your salesperson for more information about obtaining the Extended Starter Pack.

• BMC FootPrints Mobile—The BMC FootPrints Mobile add-on module combines real-time, dynamic access to via a web browser on supported mobile devices, with synchronization functionality for calendar, task and contact synchronization. (BMC FootPrints Sync is included as part of BMC FootPrints Mobile.) This module allows agents to manage their assignments, search the knowledge base, etc., on the go and without the need of a PC.
• BMC FootPrints Service Core Integration with Microsoft System Center Configuration Manager/SMS—Allows service desks agents to dynamically access PC asset data while they're working on an Issue from within BMC FootPrints Service Core.
• BMC FootPrints Service Core Dynamic Address Book Link—Gives access to multiple LDAP-based and SQL-based address books.
• BMC FootPrints Service Core Telephony—An integrated, hosted contact center service that works with your BMC FootPrints Service Core software, offering call centers and service desks advanced, skills-based call routing that automatically transfers incoming customer requests to the right service desk agent or customer service representative. BMC FootPrints Service Core Telephony is an integration, not an add-on.
• BMC FootPrints Change Manager —Enables organizations to develop their own approval process for Issues, with no programming.  In BMC FootPrints Change Manager, approvers are designated for specific Workspaces.  When an Issue meets approval criteria, the approvers are notified that an Issue awaits approval.  The approvers then give or withhold approval.  When an Issue is approved or rejected, it is moved to another stage in the process.
• BMC FootPrints Service Core CRM Bridge—Integration with some of the most widely-used sales automation tools.  This integration helps organizations tie their web-based customer support tracking and automation with their web-based CRM sales tracking process to give sales and customer support teams direct access to the latest customer support interactions at any time. From within the sales automation tool, sales representatives can see active support issues for their customers in BMC FootPrints Service Core.  From within BMC FootPrints Service Core, sales representatives can access their customer Address Books that are stored in the sales automation tool.
• BMC FootPrints Service Core Integration with Sales/CRM powered by SalesNet®

NOTE

Live eSupport and the LANSurveyor integration are no longer supported.