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Received vs. Closed
Received
vs. Closed reports list how many issues were received and how
many were closed, based on specific criteria.
- From the Reports
| Metrics
menu, select Received vs. Closed, then click Go.
- Select a report output format from the following options, then click Go.
- HTML
- Display report as HTML in a browser window.
- Graphical
- Create chart images (JPEG files) that can be printed or saved to disk
and imported into another program.
- Export
- Create a text file which can be read by spreadsheets and other programs.
- Select one of the following reports, then click Go. For those indicated by asterisks below, you must also indicate a time period in step 4.
- Received vs Closed by Priority*
- Received vs Closed by Assignee*
- Received vs Closed by Team Assigned*
- Received vs Closed Today by Hour
- Received vs Closed Yesterday by Hour
- Received vs Closed This Week by Day
- Received vs Closed Last Week by Day
- Received vs Closed This Month by Week
- Received vs Closed Last Month by Week
- Received vs Closed This Year by Month
- Received vs Closed Last Year by Month
Issue Information
- Received vs Closed by Category*
- Received vs Closed by Platform*
- Received vs Closed by Problem Type*
- Received vs Closed by Root Cause*
- Received vs Closed by Symptom*
Contact Information
- Received vs Closed by Department*
- Received vs Closed by Service Level*
- *For each of the reports above, select options below:
- Report
by—Select Day, Week or Month.
- Time
Period—Define the date range from the following options:
- On—Specify a particular
date (leave second date blank).
When "on" a single date is chosen, and you are
reporting by month, the report contains Issues for the month that date
is in. If
"on" a single date is chosen, and you are reporting by week,
the report contains Issues for the week the date is in.
- Before—Issues that
were created/last edited before the specified date are returned (leave
second date blank).
- After—Issues that
were created/edited after the specified date are returned (leave second
date blank).
- Between—Returns Issues
created/last edited between the dates specified (use both date fields).
- Exact—Specify exact
dates to search on in the period specified. Enter
the date or dates to search on. Click the calendar icon to display a searchable
calendar.
- Relative—Searches by
relative date, allowing you to create a search or report that for example,
returns Issues for the last month. Select
a number from the first drop-down (1-31), and select the period from the
second drop-down (Day,
Week,
Month,
or Year).
- Range—Select this
to search by a particular time period, e.g., yesterday, last Sunday, etc.