The administrator may have configured special rules to escalate certain Issues using BMC FootPrints Service Core Escalation feature. For example, there may be a rule that automatically raises the priority of an Issue and assigns it to a particular user based on the customer’s service level. You may receive a special escalation email based on one of these rules.
Note
Escalation emails may also be sent to your wireless device. The administrator usually configures these to include minimal text.