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Searches

When BMC FootPrints Service Core conducts a search, it means that the user supplies some criteria (a keyword, an Issue number, a date range, etc.) and BMC FootPrints Service Core assembles and displays all of the records that meet the search criteria.  Searches can be conducted on specific fields (for example, search the Problem Type field for all records that contain the word "Printer" in that field) or on all fields (for example, the user supplies keywords such as "wireless data" and BMC FootPrints Service Core searches all of the fields in all of the records for those words).  Searches can also be conducted on a date or range of dates (e.g., all Issues that were opened between April 1, 2014 and April 30, 2014).

BMC FootPrints Service Core contains a number of search facilities that allow you to search and locate specific Issues in the database and create custom queues for the Homepage:

• Quick Search—Available from any page in BMC FootPrints Service Core.  Search by entering a keyword, title, or Issue number.
• Built-in Queues—These are lists on the BMC FootPrints Service Core Homepage that, when selected, assemble and display records according to predetermined criteria.  For example, the user might click on the My Assignments queue, which would then display all of the Issues assigned to the user.
• Advanced Search—Complex search on all fields and criteria.
• Saved Searches—Save advanced search criteria to create queues available from the BMC FootPrints Service Core Homepage.
• Cross-Workspace Searching—Search for Issues across multiple Workspaces.

Note

Search results can be further refined by using Filtering. Refer to topic titled Below the Toolbar for details on Filtering.