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Working with Address Book Contacts

Selecting a contact in the Address Book (by clicking the hypertext link) displays the details of that contact.  You also get a new set of buttons for that contact. 

Contact Options

• Edit Contact—Edit the Address Book contact (if you have permission).
• Copy Contact—Create a copy of the contact.
• Delete—Delete contact from Address Book (if you have permission).
• Create Issue—Create a new Issue from an existing Address Book contact, with all of the contact’s information pre-filled.
• History—Lists all Issues for that contact.
• Report—Reports all Issues (with details) for that contact in a separate browser window.

Organizational Unit

If contacts are grouped by an Organizational Unit, such as Department or Company, two fields have hypertext links.  If the Organizational Unit field is selected for a contact, the Master Contact record is displayed.  Options include:

• History—Lists all Issues for that contact.
• Report—Reports all Issues (with details) for that contact in a separate browser window.
• List Contacts—List all contacts for the Organization.

Note

The name of the contact records and Issue records can be changed by the BMC FootPrints Service Core administrator.  For clarity, this manual always refers to BMC FootPrints Service Core contact records as “contacts", and to Issue records as "Issues".