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Viewing and Editing Issues with BMC FootPrints Service Core Mobile

Homepage

The BMC FootPrints Mobile homepage is a very slimmed down version of the regular BMC FootPrints Service Core homepage. This page displays when you click the Workspace Home link at the bottom of any BMC FootPrints Mobile page. The Search, Change Workspace, Create Issue, Select Contact, and Logout links also display at the bottom of every page.

The following components display on the Workspace Home page:

• Display Drop-down field - At the top of the page is the Display Drop-down field where you can quickly select the list that displays below it. The default selection is My Assignments. Select another option from the drop-down to view the Issues that meet the criteria for that list.
• Refresh link - To the right of the Display Drop-down field is a link for refreshing your browser.
• Main frame -In the main frame of the age is a list of Issues based on your Display Drop-down selection. The list headings are Number, Pri (i.e., "priority"), Status and Title. In the full version of BMC FootPrints Service Core, you can select the fields that are displayed via the Preferences page.

View Details of an Issue

To view the details of an Issue from the homepage, click the Issue number or title in the list. The details page of the Issue displays.

The details page is a slimmed down version of the full BMC FootPrints Service Core Details page. The fields that display are selected by the administrator, so not all fields may be shown in BMC FootPrints Mobile.

The following links display at the top of the Details page:

• Details - Redisplays the current page.
• Edit - Displays the edit for the Issue.
• History - Displays the Issue History.
• Time Tracking - Displays the time tracking info.
• View All Details/Mobile View - Only a limited set of fields display on mobile devices. However, you can view all details of an Issue by selecting the View All Details link. The link is then relabeled "Mobile View" and you can redisplay the mobile view by clicking it.

Edit an Issue

To edit an Issue from the homepage, click the Edit icon of the Issue. The Edit page displays. You complete the Edit page in the normal manner, entering data into fields and submitting the Issue with the SAVE button at the bottom of the page. Mandatory fields are displayed in a different color and with an asterisk next to the field name, just as on the full version of BMC FootPrints Service Core.

The following links display at the top of the Edit page:

• Details - Displays the details page.
• Edit - Redisplays the current page. If you click this link before clicking SAVE, any data you entered will be lost. Note: Automatic time tracking does not work in BMC FootPrints Mobile, so you must enter the time tracking data to update the record.
• History - Displays the Issue History.
• Time Tracking - Displays the time tracking info.